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Is there a cancellation policy?

At Euro Hotel and Apartments Ltd., we understand that travel plans can sometimes change unexpectedly. We aim to be fair and transparent with our booking and cancellation procedures. Please review the terms below that apply to your reservation.

1. Standard (Flexible) Rate Cancellation

For all reservations booked under our Standard or Flexible rate, the following policy applies:

• Cancellation Window: Guests may cancel their reservation free of charge up to 48 hours prior to the scheduled check-in time (e.g., 2:00 PM local time on the arrival date).
• Late Cancellation: If a cancellation is made less than 48 hours before the scheduled check-in time, a penalty equivalent to the cost of the first night's stay (room and tax) will be charged to the payment method on file. The remaining nights, if any, will be automatically canceled without further charge.
• Refund: Any payments made for the reservation will be refunded, less any applicable late cancellation penalty, within 5-10 business days.

2. Non-Refundable / Advance Purchase Rate Cancellation

Reservations confirmed under a Non-Refundable, Advance Purchase, or special promotional rate are subject to stricter terms:

• Payment: The full reservation cost is charged at the time of booking.
• Cancellation/Modification: These reservations cannot be canceled or modified without incurring a penalty.
• Penalty: In the event of cancellation, the total cost of the reservation will be forfeited. No refunds will be provided for any reason.

3. No-Show Policy

If a guest fails to arrive for their reservation without prior notice of cancellation (a "No-Show"):

• Standard Rate No-Show: The full cost of the first night's stay (room and tax) will be charged to the payment method on file. The hotel reserves the right to cancel the remaining nights of the booking immediately.
• Non-Refundable Rate No-Show: The full reservation cost will be forfeited, as per the rate terms.

4. Group Bookings & Extended Stays

Reservations involving more than five (5) rooms or extended stays longer than 14 nights may be subject to a separate, customized cancellation agreement. Please refer to your specific contract or contact our Reservations Team directly for details.

5. How to Cancel or Modify a Reservation

All cancellations or modifications must be submitted via the original booking channel (e.g., the website or travel agent used to make the reservation). If you booked directly through the Euro Hotel and Apartments website, please email our Reservations Team at manager@eurohoteltz.com with your name, Omprakash ram (general manager and confirmation number +255 682-404-129.

Do you offer family accommodations?

Yes! At Euro Hotel and Apartments Ltd., we warmly welcome families and specialize in providing comfortable, spacious, and convenient accommodation solutions for guests traveling together.

Why Euro Hotel and Apartments is Ideal for Families:

Our "Apartments" designation means we offer much more than standard hotel rooms. We provide genuine home-away-from-home experiences, perfect for those needing extra space and flexibility:

• Apartment Units: Our dedicated apartment units are designed with families in mind, featuring separate bedrooms and generous living areas. This provides privacy for parents and a dedicated space for children to play or rest.
• Fully Equipped Kitchenettes: All apartment units include kitchenette facilities (refrigerator, microwave, hob, etc.). This allows you to easily prepare meals, store snacks, and manage dietary needs, offering a convenient and cost-effective alternative to dining out for every meal.
• Space and Comfort: Avoid the cramped feeling of a single room. Our family accommodations ensure everyone has room to relax, unpack, and settle in comfortably, making longer stays much more enjoyable.
• Connecting Rooms: For larger groups or families preferring a traditional hotel setup, we also offer a limited number of connecting standard rooms. Please inquire when booking.

We look forward to welcoming your entire family to Euro Hotel and Apartments Ltd.!